talkspace customer service

Thank You, christina Velentas. Is Talkspace right for you? please I have no money now. Aug 2020 – Present 2 months. Write a review. or if you can provide a number that would be helpful. I did not realize there was a place to sign up for individual counseling vs couples counseling so I uknowingly went to the individuals counseling website and clicked on "difficulty … Categories My Reviews My Settings Install App Help Log out Log in Sign up Install App For companies Overview Reviews About Talkspace Reviews 8 • Poor . Visit this website talks pace.com. My only recourse was to grant her more time to respond or switch therapists and start all over again. Many employers offer mental health services through Talkspace as an employee benefit. Talkspace Customer Services & Support Salaries 67 salaries (for 39 job titles) Updated Dec 26, 2020 67 Talkspace employees have shared their salaries on Glassdoor. My partner and I were wanting couples counseling. When I finally complained and asked for a refund, they offered to prorate it - even though they were the ones that never responded and dragged out the number of days! However, customer service reviews refunds on a case-by-case basis in conjunction with the therapists. See business … I am a licensed therapist and decided to try working with talk space to learn more about online therapy. Talkspace is dope because I asked for a Black Woman therapist and they said “We got you.” knit to forget. Customer Service; Unique Features. Platforms like Talkspace offer telemental health service and have various unique features. Visit our Help Center. JD Groover. Online therapy provider Talkspace has agreed to merge with Hudson Executive Investment Corp., the blank-check firm run by former JPMorgan Chase & … Talkspace … We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team will be able to resolve your issue as soon as possible. Hello, My name is Christina Velentzas. They promise you all kinds of communication with a therapist. The cost of this service is going to vary on the number of employees in the organization. Since Talkspace has thousands of clients from all over the world, it is smart to look at the majority of Talkspace customer reviews to get a clear indication of their standing reputation. Listed below are the monthly, quarterly, and biannual plans currently available for one-on-one private chat: Unlimited Messaging Therapy Plus. They also offer a free online anxiety and depression test to help you assess your personal mental health before signing up. . With a customer-friendly platform, clients can use this service by following these three simple steps, as shown below. Accredited since 7/6/2017 on BBB, Talkspace scores an A-. How to Contact Talkspace Customer Service. There are no contracts whatsoever and you can cancel your plan anytime. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. With thousands of licensed therapists, Talkspace is continually evolving its products to offer different types of therapy including group, marriage, and workplace counseling, and helps individuals address mental health issues such as stress, anxiety, and PTSD. It should be a crime to take advantage of someone struggling with mental health issues in such a manner! While most use cognitive behavior therapy … Voice your opinion today and hear what 8 customers have already said. Bottom Line. When you go to the Customer Support page, you’ll see a large turquoise box with the words “We’re here to help” and then a submission line that says “Ask any question.” About Talkspace. In 2012, Oren and Roni Frank founded Talkspace, which quickly gained traction … Under no circumstances should you give your money to this scam. I have tried app to contact them, email, phone...nothing. I need to feed my little girl. Talkspace is an online therapy service where for a subscription fee a customer gets to have a private 1-on-1 chat room with a licensed clinical therapist. Talkspace does not have a customer phone number but does offer help at support@talkspace.com. On September [redacted], the customer returned to speak with her … Do you agree with Talkspace's TrustScore? Talkspace offers virtual access to qualified therapists via text, audio or video messaging. Oct … It is essential to access customer service whether you have a technical issue with the app, a billing problem, or if you have any other questions. [Customer Service / Remote] - Anywhere in U.S. / Full-Time / Benefits- As a Customer Support Representative you will: Ensure every user interaction with Talkspace leaves users feeling happier than when they arrived; Provide prompt- empathetic- and- helpful responses to user support inquiries; Follow existing support processes and suggest new ones where they are missing or … I worry they take advantage of both patient and kind professionals helping people. © 2004-2021 ComplaintsBoard.com. 145.3k Followers, 459 Following, 1,625 Posts - See Instagram photos and videos from Talkspace (@talkspace) Tweet us. I can write to her whenever I want and whenever I think of something. This customer is not a new customer. Talkspace is an online counseling and therapy service that makes accessing mental health care and support easier. Call +1 (800) 273-8255 or use. The therapist assigned to me was really bad. Furthermore, I would get a couple of canned sentences at most in response to my submissions. Help Center. If a refund is not granted, Talkspace will try to make accommodations in some other way, such as a credit for future service. They make accommodations if unique or legal circumstances (medical, death, disability, court orders, etc.) You might find the answer to your question there faster. Talkspace and BetterHelp offer similar remote talk therapy treatment options, but Talkspace also offers telepsychiatry. You … 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Outcome I want: help. Menu. Online counseling; Anxiety therapy; LGBTQ+ community; Veterans; Directory; Customer support; Emergency resources; If you are in a life threatening situation - don’t use this site. I have had correspondence with billing regarding my 1 week free trial. Talkspace is one of the few online therapy services that can be covered by some medical plans or offered as part of your employer’s or school’s benefits. Doing nothing would be this company's favorite pastime, if they had the energy for it. I was billed 396.00. The Coverage Feature offers clients the opportunity to check and verify their eligibility for Talkspace coverage. I immediately canceled when the free session was not what it was advertised and was still charged even though I cancelled the service immediately I notified the bank to dispute the charge and it was later reversed again I am not paying for service which was not provided since this I have further discovered that there are many disputes involving this company charging for services not rendered or poorly rendered, By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. Talkspace reviews; What is online therapy? I was ensured that my account was cancelled. Talkspace therapists are monitored and regularly evaluated for their performance; How it Works. No matter the pay structure, clients can expect to receive the TalkSpace … Best customer service Thriveworks. The pricing, customer service and customer base are different (BetterHelp markets directly to clients, while Talkspace mostly partners with employers and health insurers), but both connect you with qualified therapists for online counseling. Customer Support Offered by TalkSpace and BetterHelp. Thriveworks specializes in marriage counseling, addiction counseling, life coaching, and even child therapy. File a complaint. This service is available to Talkspace clients who are in crisis during providers’ non-business hours, time off, and scheduled vacation. It is important that you send the script and educate your client about emergency procedures when you begin working with them, and when you plan to spend time away from the platform, so that the client has the information that they need to … Not all online therapy platforms are equal. If you are a business or corporation, contact their customer service representatives to provide information on TalkSpace for Business, which is their version of a group counseling for organizations. Initial TalkSpace complaints should be directed to their team directly. Therapist is amazing. Senior Customer Service Representative at Talkspace - Online Therapy New York City Metropolitan Area. It is like a journal that gives you great feedback. I love Talkspace. New York, New York United States - 10023. www.talkspace.com. You can connect with your therapist through unlimited asynchronous text, voice, and video messages, all done via an … I just want them to return my call/email/anything! All rights reserved. My partner and I were wanting couples counseling. you can feel free to call me by phone as well [protected]. Both of them encourage you to send an e-mail or fill out a … Varsity Tours; Tour Customizer; Why Varsity; Contact Us; Facebook-f Twitter Instagram talks pace.com. My therapist kept missing "deadlines". Customer Service Associate Talkspace - Online Therapy. I'am a single mom and can definately cannot afford this mistake with billing. What if I don’t really like typing everything out? What they don't do is respond with help for receipt for insurance claims. 33 W 60th Street, 8th Fl. They have been with us before, from July [redacted] to August [redacted], and had a very positive experience with us. Quick customer service reply: Online Reputation Reviews – What People Say About Talkspace? Find out how to become a Talkspace provider or prescriber here. There are no contracts, so you can cancel your plan at any time. Talkspace Visit Site. Discuss the issues you have had with TalkSpace and work with their customer service team to find a resolution. Customer Service Guru delivery.com. You can find contact details for TalkSpace above. We're currently experiencing an increase in volume due to the pandemic, but we hope our Customer Care team … I don’t bill my insurance. Use this comments board to leave complaints and reviews about TalkSpace. BetterHelp vs. Talkspace: Which is better? You can also ask questions online. Share Report Copy. dictate the reason for the refund request. Customer service is missing. Here are a few ways to contact us at Talkspace — feel free to shoot us a note. If I had to balance appts into my life I’d be stressed. I get it that it is COVID-19, but they need to respond within a couple of weeks. Talkspace has so much to offer the general public, but its biggest benefits to you are its affordability, accessibility, and professionalism. New clients who sign up will be able to utilize the Coverage Feature, and will be offered an Eligibility Questionnaire before being matched with you. See all Customer Service Representative salaries to learn how this stacks up in the market. Talkspace for business; Gift cards; Student plan; Assessments; Anxiety test; Depression test; Useful links. please help me handle this matter. According to data provided by the company in the past, about 80 percent of its users are women, and for more than 60 percent said TalkSpace was their first time in treatment. In May, TalkSpace reported a 65 percent increase in its customer base since mid-February. Our provider said that the support for him is worse than for his clients. All of our subscriptions are automatically charged on a monthly basis. What should I expect from the Guaranteed Responses. There is no significant differences in the quality of customer support offered by TalkSpace and BetterHelp. However, their main purpose is to provide individuals with increased online access to licensed therapists, counselors, psychologists, psychiatrists, and other mental health professionals. If you are in a life threatening situation - don’t use this site. Signing up. For any questions not covered in this document, you can always contact us via email at Support@Talkspace.com. The Talkspace vs Betterhelp battle … Talkspace is a subscription therapy service. He was a believer in Talkspace’s stated mission to make “therapy available and affordable for all,” and when the start-up offered him a job in its customer … Call +1 (800) 273-8255 or use these resources to … ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Initial TalkSpace complaints should be directed to their team directly. Includes text, video & audio messaging, therapist … TalkSpace Customer Service Contacts +1 516 847 5432. Send us a note [email protected] Shoot us a note and we'd be happy to help. How it works Business Join our network Log in Get started. Talkspace basically stole my money. Talkspace is a subscription service, with plans ranging from $65 to $100 per week. TalkSpace — Ghosted and frustrated. Contact Us We love to hear from you. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Bring your expertise, and we’ll take care of the rest. The customer support is non-existent (and you can't call - no phone number). Something that sets the service … Are you a licensed therapist or prescriber? First, my counselor is AMAZING. M mikaila2 Jan 11, 2021. When you upgrade to Crunchbase Pro, you can access unlimited search results, save to custom lists or to Salesforce, and get notified when new companies, people, or deals meet your search criteria. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. TalkSpace Customer Service. They DO take your money. One... Talkspace.com is a website where you sign up and get therapy with a licensed(?) Customer Support. There has also been a 500 percent increase in the number of therapists wishing to join the platform. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with TalkSpace Customer Service. Talkspace offers customer support during regular business hours for technical and non-counseling questions via phone and email. This estimate is based upon 1 Talkspace Customer Service Representative salary report(s) provided by employees or estimated based upon statistical methods. Customer Service Representative salaries at Talkspace can range from $22-$24. We value your input and encourage you to reach out to Customer Support if you have any questions about anything not mentioned in this FAQ. What happens if my therapist misses a Guaranteed Response Time? Each service provides a wide range of rates, with Talkspace … New York City Metropolitan Area. Company search results. The app is easy to use, live sessions are available with certain professionals, and customer service is helpful when troubleshooting, but even though pricing is by week, you’re actually billed per month. 2.2. talks pace.com. This makes their services even more affordable than before. @got1eyeopen. Cost of this service is going to vary on the number of wishing... Not afford this mistake with billing to take advantage of someone struggling with mental health issues in a... Scores an A- based upon statistical methods Guaranteed Response time to take of. 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